Support
Sign-in, lost accounts, purchases, in-game errors — we can help. Quick answers to common questions are below; if yours is missing, write to us.
Contact support
Describe the issue and include your account e-mail or player ID — it helps us find your progress faster.
We reply by e-mail on business days, usually within 24 hours.
You have not launched the game in this browser yet — the ID appears after the first launch. In the game the ID is shown in Settings.
Common situations
Forgot your password
We will send a password reset link to your account e-mail.
Reset password →Played as a guest and lost everything
Guest progress lives in the browser: clearing data or switching browsers makes it unavailable. It cannot be recovered, so link an account — progress transfers and becomes available on any device.
Open the game and create an account →Account and data
Sign-in and account linking happen inside the game (☰ menu on the game page). The password can be changed via reset; to delete the account and data, write to us from the account e-mail.
Write about the account →Purchase not delivered
Write to us with the platform (website, Google Play, App Store, Yandex Games, VK, OK), date, amount and player ID. Purchases in app stores and game portals go through their payment systems — refunds are handled by them, and we help with the item itself.
Report a purchase issue →
FAQ
Where do I find my player ID?
In the game: Settings (gear) → the ID is shown at the bottom and can be copied. On the site, the ID is shown on this page and in the ☰ menu on the game page if you have launched the game in this browser.
Can I move progress from my phone to the website (or back)?
Yes, if the progress is tied to an e-mail account: sign in with it on the website and play. Google Play, App Store, Yandex Games, VK and OK accounts are tied to their platform; for a cross-platform transfer write to us with both IDs.
The game does not load or lags
Reload the page, make sure the browser is up to date (recent Chrome, Safari, Firefox, Edge), disable blockers for social-infinite.com. On phones the game plays best in landscape. If that does not help, write to us: device, browser and what exactly happens.
How do I delete my account and data?
Write to us from the account e-mail — we will delete the account with its progress, purchases and data, permanently. Guest progress is removed by clearing the site data in your browser.
Found a bug or have an idea
Write to the support e-mail — we read everything. For bugs, attach a screenshot and describe the steps.
Legal documents — Terms of Service, Privacy Policy, Community Rules — are in the site footer.